Information We Collect
FHEF LLC collects only the information necessary to provide and improve our computer systems design and IT consulting services. We never collect more than what is required for the stated purpose. The categories below describe what we may gather when you interact with our website, submit an inquiry, or become a client.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Information | Full name, job title, company name, professional affiliations | To personalize communications and service agreements |
| Contact Information | Email address, phone number, mailing address, company location | To respond to inquiries, deliver proposals, and manage client relationships |
| Technical Information | IP address, browser type, operating system, device type, screen resolution | To optimize website performance, diagnose issues, and analyze traffic patterns |
| Usage Information | Pages visited, time spent on pages, referral source, navigation paths, click interactions | To understand how visitors engage with our content and improve user experience |
| Communication Information | Content of contact form submissions, email correspondence, meeting notes, project requirements | To provide requested services, manage projects, and maintain service quality |
| Service Information | Project specifications, infrastructure details, system configurations, technical requirements | To design and deliver computer systems solutions tailored to each client |
What We Do Not Collect
- Sensitive personal data such as Social Security numbers, government IDs, or biometric identifiers unless specifically required for a contractual engagement and disclosed in advance
- Financial account numbers or credit card details through this website; all payment processing is handled through secure third-party platforms
- Health information or medical records unless the client explicitly requests HIPAA-compliant infrastructure design services
- Data from children under the age of 13; our services are directed at businesses and professionals
How We Collect Information
FHEF LLC gathers information through transparent and straightforward methods. We do not purchase data from third-party brokers, nor do we engage in hidden or deceptive collection practices. Every method we use is listed below so you know exactly how your information reaches us.
When you fill out our contact form, consultation request, or project inquiry, you voluntarily provide identity and contact information. Each form clearly states what fields are required and what is optional. We use this data solely to respond to your request and assess how we can help with your technology needs.
When you call our office or send an email to serve@fhef.hair or any FHEF team member, we may retain records of that communication. This includes the content of the message, your contact details, and the date and time of interaction. We keep communication records to maintain context for ongoing service discussions and to ensure we follow up appropriately.
Our website uses basic analytics to measure performance and understand visitor behavior. This generates technical and usage information automatically through standard web server logs and lightweight analytics scripts. We do not use invasive tracking techniques such as fingerprinting, cross-site tracking, or behavioral profiling. The analytics data we collect is aggregated and does not identify individual visitors by name.
When you become an FHEF client, we gather service information necessary to design and implement your technology solutions. This includes details about your current infrastructure, system configurations, business requirements, and technical preferences. All client data is handled under the terms of our service agreement and this privacy policy.
We use a minimal set of cookies and browser storage for essential website functionality and basic analytics. No advertising cookies, no third-party tracking cookies, and no cross-domain tracking pixels are deployed on our site. Detailed cookie information is provided in the Cookies section below.
How We Use Your Information
Every piece of information FHEF LLC collects serves a specific, legitimate business purpose. We limit our use to what is necessary and do not repurpose data for unrelated activities. Below are the exact ways we use the information entrusted to us.
Primary Uses of Collected Data
- Responding to inquiries, consultation requests, and project proposals submitted through our website or other channels
- Delivering computer systems design, network architecture, managed IT services, and technology consulting as contracted
- Communicating project updates, service notifications, maintenance schedules, and account-related information
- Improving our website content, navigation structure, and overall user experience based on aggregated usage analytics
- Processing service agreements, invoices, and business correspondence necessary to maintain client relationships
- Complying with applicable legal obligations, regulatory requirements, and lawful government requests
- Protecting the rights, property, and safety of FHEF LLC, our clients, and the public as permitted by law
- Analyzing aggregated and anonymized data trends to improve our service offerings and operational efficiency
What We Never Do With Your Data
- Sell, rent, or trade your personal information to any third party for any purpose whatsoever
- Use your data for automated decision-making or profiling that produces legal or similarly significant effects
- Share your information with advertisers, ad networks, or data brokers for marketing purposes
- Use client technical infrastructure data for any purpose other than delivering the contracted services
Data Sharing and Disclosure
FHEF LLC shares your information only in limited, well-defined circumstances. We do not have a business model built on data monetization. Every disclosure falls into one of the categories described below, and we hold all recipients to confidentiality and data protection standards that match our own.
We engage trusted third-party vendors to support our operations. These include website hosting providers, email delivery platforms, cloud infrastructure services, and analytics tools. Each provider is carefully selected and contractually bound to use your data only for the specific service they provide to FHEF. They are prohibited from selling, retaining, or using your data independently. All providers are evaluated for security practices and compliance with applicable data protection laws before engagement.
We may disclose information when required by a valid legal process such as a court order, subpoena, or government investigation. We will notify you of such disclosure when permitted by law. FHEF LLC also reserves the right to share information to enforce our terms of service, protect against fraud or security threats, and defend our legal rights or the rights of our clients.
In the event of a merger, acquisition, or sale of all or a portion of FHEF LLC assets, client information may be among the transferred assets. Any successor entity would be required to honor this privacy policy and provide at least the same level of data protection. We will notify affected clients of any such transfer and any changes to the privacy policy that result from it.
Beyond the scenarios above, we will only share your information with additional parties when you have given us explicit, informed consent to do so. You may withdraw that consent at any time by contacting us at serve@fhef.hair.
Data Retention
FHEF LLC retains your personal information only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Our retention approach is based on the type of data and its operational necessity rather than a single blanket rule.
| Data Type | Retention Period | Rationale |
|---|---|---|
| Contact form submissions | 24 months from last interaction | To maintain context for follow-up inquiries and service discussions |
| Active client project data | Duration of engagement plus 7 years | To meet contractual obligations, warranty periods, and tax record requirements |
| Email correspondence | 5 years from last message | To preserve business records and maintain continuity for returning clients |
| Website analytics data | 26 months | To perform year-over-year trend analysis while limiting long-term storage |
| Server logs | 90 days | For security monitoring, debugging, and performance optimization |
| Inactive prospect data | 36 months from last contact | To allow re-engagement if business needs change |
When the retention period for a given data category expires, we securely delete or anonymize the information. If you request deletion of your data before the standard retention period ends, we will honor that request unless we are legally required to retain the information. Please see the Your Rights section for instructions on making a deletion request.
Security Measures
As a computer systems design and cybersecurity firm, FHEF LLC takes data protection seriously. We apply the same enterprise-grade security practices we recommend to our clients. Our security program is built on defense-in-depth principles with multiple overlapping layers of protection.
Technical Safeguards
- Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
- Encryption at rest for all stored personal information using AES-256 or equivalent standards
- Multi-factor authentication required for all administrative access to systems containing client data
- Web Application Firewall (WAF) and intrusion detection systems monitoring all inbound traffic 24/7
- Regular automated vulnerability scanning and annual third-party penetration testing
- Role-based access control ensuring that team members can only access the data necessary for their function
- Continuous security monitoring with real-time alerting for anomalous activity
Organizational Safeguards
- All FHEF employees and contractors sign confidentiality agreements before receiving system access
- Mandatory annual security awareness training covering data protection, phishing, and incident response
- Documented incident response plan tested at least annually through tabletop exercises
- Formal vendor risk assessment process for all third-party service providers handling client data
- Principle of least privilege enforced across all internal systems and client environments
- Regular access reviews to ensure only authorized personnel retain access to sensitive data
In the unlikely event of a data breach, FHEF LLC will notify affected individuals and relevant authorities within 72 hours of confirmation, in accordance with applicable data breach notification laws. Our incident response team follows a documented playbook designed to contain, investigate, and remediate security incidents with minimal impact.
Cookies and Tracking Technologies
FHEF LLC maintains a minimal cookie footprint. We believe websites should work well without bombarding visitors with tracking scripts, consent banners, and invasive data collection. Here is exactly what our site uses and why.
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| fhef_session | Essential | Session | Maintains basic website functionality such as form submissions and navigation state. Expires when the browser is closed. No personal data is stored in this cookie. |
| fhef_prefs | Functional | 12 months | Remembers display preferences such as reduced motion and high contrast mode settings. Does not contain any identifying information. |
| _ga / _ga_* | Analytics | 26 months | Google Analytics 4 cookies used for aggregated traffic analysis. IP anonymization is enabled. No advertising features, no remarketing, and no data sharing with Google are active. These are first-party cookies only. |
Your Cookie Choices
You can manage or disable cookies through your browser settings at any time. Most browsers allow you to block all cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling essential cookies may affect the functionality of our contact forms. For third-party analytics opt-out, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Your Privacy Rights
FHEF LLC respects your control over your personal information. Depending on your jurisdiction of residence, you may have specific legal rights regarding the data we hold about you. We extend the following rights to all individuals regardless of location, to the extent not limited by applicable law.
You may request a copy of the personal information we hold about you. We will provide a structured, commonly used, and machine-readable format (typically JSON or CSV) listing what data we have, the categories of data collected, the purposes of processing, and the parties with whom the data has been shared. We will respond to access requests within 30 calendar days.
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. We will update our records promptly upon verification of the correct information. Please provide sufficient detail about the specific data and the correction needed so we can process your request efficiently.
You may request that we delete your personal information from our systems. We will comply unless retention is required by law, necessary for the performance of an ongoing contract, or needed to establish or defend legal claims. When deletion is not possible due to legal constraints, we will explain the specific reason and restrict further processing of the data.
In certain circumstances, you may request that we limit how we process your data. This applies when you contest the accuracy of data, when processing is unlawful but you oppose deletion, or when we no longer need the data but you require it for legal claims. During a restriction period, we will store your data but not otherwise process it.
You may request that we transfer your personal information directly to another organization in a structured and machine-readable format, where technically feasible. This right applies to data you provided to us and that we process by automated means based on consent or contractual necessity.
You have the right to object to the processing of your personal data based on our legitimate interests. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims. You also have an absolute right to object to direct marketing at any time.
FHEF LLC will never discriminate against you for exercising any of your privacy rights. We will not deny services, charge different prices, or provide a different level of service quality as a result of your privacy choices. Exercising your rights is free of charge for the first request in any twelve-month period.
To exercise any of these rights, send an email to serve@fhef.hair with the subject line Privacy Rights Request. Please include enough detail for us to verify your identity and locate your data. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days.
Policy Updates
FHEF LLC reviews and updates this privacy policy periodically to reflect changes in our practices, technology, legal obligations, and the services we offer. We are committed to transparency about how we manage your information over time.
How We Communicate Changes
- The Effective Date at the top of this page always reflects the most recent revision date
- Material changes will be announced via a notice on our website homepage at least 14 days before they take effect
- Active clients will receive direct email notification of significant changes that affect their data rights
- A summary of changes will be posted in this section for at least 60 days after each update
- Continued use of our website or services after a policy update constitutes acceptance of the revised terms
We maintain a version history of this privacy policy internally. If you would like to review a prior version, please contact us at serve@fhef.hair and specify the date you are interested in. We encourage you to review this page whenever you engage with our services to stay informed about our data practices.
Recent Changes: June 1, 2026
- Initial publication of the FHEF LLC privacy policy covering all data collection, usage, and protection practices
- Added detailed data retention schedule with type-specific preservation periods
- Added complete cookie inventory with purpose descriptions and duration details
- Added comprehensive user rights section covering access, rectification, deletion, and portability
Contact Us About Privacy
FHEF LLC welcomes your questions, concerns, and feedback about this privacy policy and our data handling practices. If you believe we have not adhered to this policy, please contact us immediately so we can investigate and resolve the matter.
FHEF LLC — Privacy Contact Information
- Email: serve@fhef.hair (please include Privacy in the subject line for faster routing)
- Mailing Address: FHEF LLC, 2238 W 5400 S, Taylorsville, UT 84129-1744, United States
- Response Time: We aim to acknowledge all privacy inquiries within 2 business days and provide a complete response within 10 business days
If you are a resident of the European Economic Area, the United Kingdom, or Switzerland and you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to reach out to us first so we have the opportunity to address your concerns directly.
For urgent privacy matters or suspected data breaches, you may also reach us by phone at (910) 999-6744 during business hours (Monday through Friday, 8:00 AM to 6:00 PM Mountain Standard Time). After-hours voicemails marked as urgent privacy matters will be returned the next business morning.